Privacy Policy
At Games Legend, accessible at https://gameslegend.com, we respect your privacy and are committed to protecting the personal information you provide when you use our website, create an account, place an order, contact our support team, or use our services.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared with third-party service providers, how long we retain it, and the choices and rights available to you under applicable privacy laws.
By using Games Legend, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for a specific type of data processing, we will request that consent separately.
What Personal Data We Collect and Why We Collect It
1. Information We Collect
We collect only the information reasonably necessary to operate our website, provide our products and services, process and deliver orders, provide customer support, maintain account functionality, improve our website, and protect our services against fraud and abuse.
2. Information You Provide to Us
Depending on how you use Games Legend, we may collect:
- First name
- Last name
- Email address
- Phone number
- Country
- Account password
- Information you provide when contacting customer support
- Information provided through live chat
- Order and purchase information
- Information required to deliver certain digital or in-game products
- Information you voluntarily provide when communicating with us
For certain in-game products, you may also be required to provide an in-game identifier, player ID, character ID, or similar information needed to complete the requested service.
2.1 Information Collected Automatically
When you visit or use Games Legend, certain technical information may be collected automatically, including information such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location information
- Pages visited and interactions with the website
- Security and fraud-related technical signals
- Cookie and similar technology information
This information may be used for security, website functionality, analytics, fraud prevention, and service improvement.
3. How We Use Your Information
We may use personal information for the following purposes:
3.1 Providing Our Services
We use your information to:
- Create and manage your account
- Process and manage orders
- Deliver digital products and codes
- Deliver in-game products where applicable
- Send order confirmations and invoices
- Provide customer support
- Respond to your questions and requests
- Maintain and improve your user experience
3.2 Security and Fraud Prevention
Because digital products and online transactions can be subject to fraud and unauthorized activity, we may review information such as your IP address, order information, payment-related information, transaction details, and other risk indicators when an order or account appears suspicious.
We may use this information to:
- Detect and prevent fraudulent transactions
- Prevent unauthorized account activity
- Protect Games Legend and our customers
- Investigate suspicious orders
- Reduce abuse of our services
- Verify payment-related information when necessary
In certain cases, we may ask you to provide reasonable proof of payment or other information needed to verify an order.
4. Account Registration and Guest Checkout
You may use Games Legend without creating an account for certain purchases and services.
If you create an account, we may collect the information necessary to create and manage that account, including your:
- Name
- Email address
- Phone number
- Country
- Password
Registered users may access their order history, update certain account information, and request deletion of their account.
If you purchase without creating an account, we may still collect and retain the information necessary to process, verify, and fulfill your order.
5. Orders and Digital Product Delivery
Games Legend primarily provides digital products.
Depending on the product you purchase, digital products may be delivered manually by email or, for certain in-game services, delivered directly through the relevant game or gaming platform.
To complete an order, we may need to use information such as:
- Your name
- Email address
- Phone number
- Country
- Order details
- Payment confirmation information
- Product-specific information necessary to fulfill the order
We may also retain information about your order for customer service, dispute resolution, fraud prevention, security, accounting, and other legitimate business or legal purposes.
6. Payment Processing
Payment processing is handled through external payment services rather than being processed directly within the Games Legend website. Games Legend does not store your payment card information because card payments are not currently processed directly by Games Legend.
Depending on the payment provider and transaction, we may receive limited transaction-related information necessary to confirm and fulfill your order, such as:
- Payment status
- Transaction reference or identifier
- Amount and currency
- Transaction date
- Other information necessary to verify the payment
Third-party payment providers process payment-related information under their own privacy policies and terms.
7. Customer Support and Live Chat
You may contact Games Legend through email, WhatsApp, our website contact features, or live chat.
When you contact us, we may process the information you provide, including:
- Name
- Email address
- Phone number
- Order number
- Product information
- Messages and communications
- Information necessary to investigate or resolve your request
Our live chat service may also process certain technical information associated with your visit, depending on the live chat technology and provider used on our website.
We use this information to provide support, respond to inquiries, resolve order issues, investigate problems, and maintain records of customer interactions where necessary.
8. Email Communications
Games Legend uses Brevo as an external email service provider.
Brevo may process information necessary to send service-related emails, such as:
- Order confirmations
- Invoices
- Digital product delivery emails
- Customer support communications
- Other essential service notifications
We may also use email communications to contact you regarding your account, orders, security, or important changes to our services.
Where promotional communications are introduced, we will provide the appropriate options required by applicable law to manage or withdraw your marketing preferences.
9. Cookies and Similar Technologies
Games Legend uses cookies and similar technologies to operate and secure the website, maintain essential functionality, support account and shopping features, and understand how the website is used.
Cookies may be used for purposes such as:
- Essential website functionality
- Account and session functionality
- Shopping and order-related functionality
- Security and fraud prevention
- Analytics and website improvement
Where required by applicable law, non-essential cookies and similar technologies will only be used after the appropriate consent or permission has been obtained.
You may also be able to manage certain cookie preferences through your browser or the cookie controls provided on the website.
10. Google Analytics
Games Legend uses Google Analytics to understand how visitors use our website and to help us improve our website, products, and user experience.
Depending on the configuration of Google Analytics and the user's location, Google may process information such as device and browser information, website activity, cookie identifiers, and approximate geographic information.
Google states that its Analytics service does not log or store individual IP addresses from users in the European Economic Area, the United Kingdom, or Switzerland, while different IP handling may apply to users in other regions.
Where applicable, analytics collection will be managed according to our cookie and consent settings and applicable privacy requirements.
11. Third-Party Service Providers
We may use trusted third-party service providers to operate and improve Games Legend.
These may include service providers responsible for:
- Website hosting and infrastructure
- Content delivery and security
- Bot and spam protection
- Email delivery
- Payment processing
- Analytics
- Customer support and live chat
- Fraud prevention and security
These service providers may process personal information only as necessary to provide their services to us, fulfill their legal obligations, protect their systems, or perform other permitted functions.
We do not sell your personal information to third parties for their own unrelated purposes.
12. Information From Suppliers and Product Providers
Games Legend obtains digital products and codes through private suppliers and product providers.
We do not generally provide customer personal information to product suppliers unless sharing specific information is necessary to fulfill a particular order or required by law.
For products that require information such as an in-game player ID or similar identifier, such information may be shared with the relevant service provider only when necessary to complete the requested service.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, processing orders, preventing fraud, resolving disputes, maintaining security, and satisfying applicable legal or regulatory requirements.
Our current general retention approach is:
- Account-related personal information may generally be retained for up to one year while an account remains in use.
- Where an account has had no login activity for six consecutive months, we may delete the account and associated personal information, subject to information that must be retained for legal, security, fraud-prevention, dispute-resolution, accounting, or transaction-related purposes.
- Order and transaction information may be retained for as long as reasonably necessary for customer service, fraud prevention, dispute handling, security, accounting, or legal obligations.
We may retain certain information for longer where required or permitted by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or data practices.
When we make changes, we will update the Last Updated date at the top of this page.
If a change is material and applicable law requires additional notice or consent, we will take the appropriate steps required by law.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact us:
Games Legend
Website: https://gameslegend.com
Email: info@gameslegend.com
WhatsApp: +1 978 391 6623
We support customer and privacy communications in English and Arabic.
We will review privacy requests and respond in accordance with applicable law.
